Refund policy

Returns for damaged items

Damaged items purchased from BrandCart Kenya are eligible for return. We do not accept change-of-mind returns, including items that are unopened.

Report a damaged item

Contact our support team as soon as you discover damage. Provide your order number, product model, a description of the damage and clear photos of the item and packaging. Our team will confirm the applicable reporting deadline and the next steps for your order.

Email sales@brandcart.co.ke, call +254 751 547 547, or contact us on WhatsApp.

Return arrangements

Keep the packaging and included accessories where possible. Please contact us before sending an item back so we can confirm the return arrangements and the proposed resolution for the damage reported.

Manufacturer warranty

For a fault covered by a manufacturer's warranty, contact us with your invoice and product details so we can explain the applicable service process. Warranty terms vary by product and manufacturer.